The Better Letter Co.

Many companies are legally obliged to write to their customers to inform them about things like price changes and late bill payments.

Often these letters don't get the attention they deserve. A pity really - because they're often the only communications customers actually read.

We've worked closely with some big names to improve the way they write to their customers - helping to simplify and refine essential messages.

Its worth the effort. Good communications can reduce churn, increase customer satisfaction and even upsell products.